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Conversational Banking, built for financial services
Give your customers the gift of being understood by
their bank: naturally, securely, and in their own language.
A conversational AI agent that understands voice and chat, connects to your banking services, and helps customers complete real tasks, not just find information.
From hints
to action
No complex menus. No rigid IVR flows. No searching through the app.
Customers simply say what they need. The agent understands their intent, guides the interaction, and
can access the right banking functionality, with
explicit customer approval before sensitive actions.
Voice & Chat
Give customers a natural way to interact with their bank, through voice or text.
Native language understanding
Understand local languages, dialects, expressions, and mixed-language conversations.
Real banking actions
Go beyond answers. Connect conversations to banking functionality through a single secured interface.
Secure by design.
Identity in the path.
Every action passes through the identity layer before execution.
Built around enterprise-grade identity and security principles, the agent applies authentication, authorization, least privilege, and risk controls throughout every interaction.
No standing credentials. No unchecked actions. Full auditability.
Designed to work with your existing IAM, including robust enterprise solutions such as  Ping Identity.
Designed to fit
your ecosystem
Delivered as an SDK, Conversational Banking integrates into your existing app, website, or customer channels.
21 pre-defined self-service journeys  come out of the box.
Need a special journey for your customers?
No worries. Our experts can deliver custom journeys in weeks, using your existing APIs / Getters & Setters.
Built for the way
banking is changing
Less navigation. More conversation. More value.
IT Smart Systems is a Ping Identity Advanced Partner, delivering secure digital and AI-powered experiences
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