About the Company
We are #ITSS Community – proud, fun, and very much alive, always eager to discover, create, succeed, and deliver excellence. As one of the largest Romanian Digital Business Transformation and Fintech Player organizations, founded in 2002 in Bucharest, we stand at the forefront of innovation.
Requirements
We're looking for a Digital Identity Support Engineer to provide technical support for our clients' digital identity solutions - from access and authentication management to resolving IAM (Identity and Access Management) and SSO-related incidents.
What you will do
Perform log analysis, configuration checks, and technical troubleshooting.
Investigate and resolve Digital Identity incidents and service requests.
Perform log analysis, configuration checks, and technical troubleshooting.
Troubleshoot authentication, authorization, federation, and integration issues.
Identify root cause or probable root cause and provide clear escalation information.
Maintain accurate incident documentation and resolution details.
Participate in P1/P2 incident handling and on-call rotation.
Platform Operations & Monitoring
Perform regular health checks of supported IAM/CIAM platforms.
Monitor platform availability, errors, integrations, and scheduled processes.
Investigate alerts and identify potential issues before they impact users.
Validate platform status after deployments, upgrades, or configuration changes.
Testing & Operational Validation
Perform smoke and regression testing.
Validate authentication and authorization journeys.
Perform post-deployment operational validation.
Support release validation and production readiness activities.
Knowledge Management
Create and maintain troubleshooting guides and runbooks.
Document known issues and standard resolution procedures.
Maintain operational checklists and escalation procedures.
Contribute to the team's knowledge base.
Automation & Continuous Improvement
Identify repetitive operational activities that can be automated.
Develop scripts and lightweight tools for health checks, diagnostics, and reporting.
Improve monitoring and alerting.
Contribute to operational efficiency and reduction of manual support activities.
Collaboration
Work closely with Digital Identity implementation engineers.
Escalate complex technical issues to developers or architects.
Collaborate with client support/operations teams where required.
Participate in incident reviews and continuous improvement activities.
What you need
2-4 years of experience in technical support, IT operations, or similar identity/security-related roles.
Solid knowledge of identity protocols: SAML, OAuth 2.0, OpenID Connect, LDAP.
Experience with at least one IAM/IdP platform (Azure AD/Entra ID, Okta, Ping, ForgeRock, Auth0).
Understanding of MFA, SSO, RBAC, and automated provisioning/deprovisioning (SCIM) concepts.
Familiarity with Active Directory and/or cloud-native identity solutions.
Basic scripting knowledge (PowerShell, Python, or similar) for automation and troubleshooting.
Understanding of cybersecurity principles related to access management.
Why Join Us
• Work with modern identity and security technologies used by top financial organizations.
• Build valuable, in-demand skills in IAM/CIAM and authentication systems.
• Be part of a team that keeps critical systems running smoothly and securely.
• Learn by solving real-world technical issues and working closely with experienced engineers.
• Grow your skills in automation, troubleshooting, and system monitoring.
• Friendly, collaborative environment where your work has real impact.
By applying to this role, you confirm you are interested, and you agree to us storing your CV for the recruitment process.
